We’ve got your back.
Launch
When you purchase the Gruntwork Platform, you work with a team of experts who will answer your questions about how to:
- Configure your infrastructure
- Automate deployments
- Troubleshoot issues
- Avoid gotchas and pitfalls
Operate
Once you’re live on the Gruntwork Platform, we can help with:
- Questions
- Troubleshooting
- Bug fixes
- General DevOps and Platform Engineering guidance
*Note that troubleshooting and bug fix requests must be directly related to Gruntwork products.
Choose from three support tiers:
Standard Support
Included with the Gruntwork Platform Team subscription.
Response Time SLA
Standard support does not include a guaranteed SLA. We do our best to provide an initial response to all requests within 3 business days.
Support Channels
Email — Ticket-based support, with access to an online ticketing portal.
Support Scope
Troubleshooting and guidance for product usage.
Documentation and knowledge base access.
Limited to standard configurations and best practices.
Silver Support
Included with the Gruntwork Platform Enterprise subscription.
Silver Support is available for the Gruntwork Platform Team subscription and Gruntwork open source tools: OpenTofu, Terragrunt, Terratest.
Response Time SLA
2 days SLA (see details)
Support Channels
Email — Ticket-based support, with access to an online ticketing portal.
Live video calls — Escalate to live video calls with a Gruntwork support engineer as needed to assist in efficient resolution.
Support Scope
Everything included in the Standard Support, plus ...
Prioritized bug fixes — Swift resolution of bugs to maintain system integrity and performance.
Additional Support Benefits
Initial strategy development — Work with a Gruntwork Solution Architect to evaluate your needs and devise a written strategy to guide you toward a secure, scalable, and maintainable infrastructure.
Beta access — Access new features and beta programs before they're released.
Gold Support
Available for both Gruntwork Team and Enterprise subscription, and Gruntwork open source tools: OpenTofu, Terragrunt, Terratest.
Response Time SLA
Choose between a next-day or same-day SLA (see details)
Support Channels
Email — Ticket-based support, with access to an online ticketing portal.
Live video calls — Escalate to live video calls with a Gruntwork support engineer as needed to assist in efficient resolution.
Phone support — Gain access to a dedicated support number.
Private Slack channel — Chat live with Gruntwork Engineering in a dedicated, private Slack channel.
Support Scope
Everything included in the Silver Support, plus ...
Prioritized feature requests — Influence the Gruntwork roadmap with prioritized development of features tailored to your needs.
Architecture and strategy reviews — Meet with a Gruntwork Solution Architect to review and amend your architecture and overall DevOps strategy (limited to once per quarter).
Additional Support Benefits
Dedicated support contact — Engage with the same support engineer on all support requests to maintain context and expedited time to resolution.
Initial strategy development — Work with a Gruntwork Solution Architect to evaluate your needs and devise a written strategy to guide you toward a secure, scalable, and maintainable infrastructure.
Beta access — Access new features and beta programs before they're released.
We also offer support for open source
Still have questions about
our support offerings?
