Support

We’ve got your back.

Day 1

Launch

When you purchase the Gruntwork Platform, you work with a team of experts who will answer your questions about how to:

  • Configure your infrastructure
  • Automate deployments
  • Troubleshoot issues
  • Avoid gotchas and pitfalls
Day 2

Operate

Once you’re live on the Gruntwork Platform, we can help with:

  • Questions
  • Troubleshooting
  • Bug fixes
  • General DevOps and Platform Engineering guidance

*Note that troubleshooting and bug fix requests must be directly related to Gruntwork products.

OFFERINGS

Choose from two support tiers:

Standard support

All Gruntwork customers receive standard support.

Get support by email

Send us questions via email and track them through our support portal.

Get support from the Gruntwork community

Access Gruntwork Community Slack, where you can chat with other Gruntwork customers and occasionally Gruntwork engineers. Since you’re all using the same infrastructure, this is a great place to ask questions, discuss design decisions, and work together as a community to improve DevOps and platform engineering practices.

Get responses in 2 business days or less

We respond to all requests on our standard support tier in 2 business days or less.

Gruntwork support is not an emergency service. In addition, there are a limited number of pre-announced dates during which no Gruntwork personnel will be available.

Enterprise support

Gruntwork Enterprise customers receive an additional level of support.

Chat with us in a private Slack channel

We create a shared Slack channel so you can chat with Gruntwork engineers from your own Slack account. Message us any time with questions relating to your Gruntwork infrastructure.

Schedule live support calls

If your issue is best handled live, we’ll schedule a call to talk through it.

Prioritize bug fixes

If you find an issue in any of our products, we’ll prioritize a resolution according to a servce level agreement.

Get responses even faster

Gruntwork enterprise customers receive a faster service level agreement, choosing between:

  • Next-day response SLA
  • Same-day response SLA

We also offer support for open source

Terragunt

Terragunt support

Gain assurance as you scale with OpenTofu/Terraform.

Terratest

Terratest support

Get best practices for validating your OpenTofu/Terraform modules.

OpenTofu

OpenTofu support

Gain confidence with OpenTofu best practices and assistance.

Still have questions about our support offerings?

Contact Sales
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