Dedicated Support

Get help via email, chat, and phone/video from a team of DevOps experts.

The DevOps help and guidance you've been looking for

With DevOps, it seems like there are a thousand little details you have to get just right—DNS, TLS, VPCs, secrets management, monitoring, alerting, CI, CD—and never enough time to learn them all. With Gruntwork Dedicated Support, you get to work with a team of DevOps experts who can help you set up your infrastructure, design highly available and scalable systems, automate builds and deployments, troubleshoot issues, and avoid gotchas and pitfalls.

Dedicated Support benefits

Work with a team of DevOps experts

We provide commercial support for the Infrastructure as Code Library and Reference Architecture via email, chat, and phone/video calls. As a Dedicated Support subscriber, you get access to a team of DevOps experts for a tiny fraction of the cost of hiring a single DevOps engineer full time. We are here to help you with:

  • Questions
  • Troubleshooting
  • Code reviews
  • Design reviews
  • Bug fixes
  • Updating your existing infrastructure
  • Building new infrastructure
  • Pair coding

Communicate directly with Gruntwork engineers in Slack

We create a shared Slack channel so you can chat with Gruntwork engineers from your own Slack account. Message us any time with questions relating to your Gruntwork infrastructure.

Send support requests via email

Send us questions via email and track them through our support portal.

Chat with us live in phone/video calls

When we both agree that we can't resolve an issue via email, Slack, or the community forum, schedule a support call with us to discuss your issue real-time.

Get access to the Gruntwork Community Forum

Subscribers get access to the Gruntwork Community Forum where you can talk with the other Gruntwork customers. Since you are all using the same infrastructure, this is a great place to ask questions, discuss design decisions, and work together as a community to improve infrastructure and DevOps practices.

This service is available as part of the standard Gruntwork Subscription and does not require the Dedicated Support upgrade.

Guaranteed Response Times

Dedicated Support customers receive a Service Level Agreement where we commit to responding to your request within 1 business day.

Dedicated support is not an emergency service. In addition, there are a limited number of pre-announced dates during which no Gruntwork personnel will be available.

Pricing

To get access to Dedicated Support, you must be a Gruntwork subscriber. Check out the pricing page for details.